In New York, Pace, the workforce agency for insurance, has been selected by Prudential’s Individual Life Insurance (ILI) division to enhance service delivery. By utilizing Pace’s AI-driven agents, Prudential’s ILI business aims to streamline policy servicing and enhance quality assurance initiatives. The initial batch of automated systems has been launched, handling a substantial workload equivalent to thousands of hours. This collaboration between Pace and Prudential showcases the strategic advantages of leveraging AI technology.