The Hong Kong Monetary Authority (HKMA) has disclosed that there were a total of 4,005 complaints related to banking services in 2025. Among these, account operation issues saw a significant increase of 38% compared to the previous reporting period. In response to this surge in grievances, the regulatory body is emphasizing the necessity for banks to enhance their methods of customer communication. This call for improvement comes as part of efforts to address and mitigate the challenges faced by customers in their banking interactions.