According to recent data released by Automation Anywhere, AI service agents are successfully handling over 80% of employee support requests in enterprise deployments. This has led to a significant reduction in IT Service Management (ITSM) licensing costs, with savings of up to 50%. The information was disclosed from SAN JOSE, Calif., on April 6, 2026, by the prominent company Automation Anywhere, known for providing Agentic Process solutions.