Krisp, a Voice AI company based in Berkeley, California, has introduced two new features for contact centers: Voice Security and Speech Analytics. These innovative tools are designed to enhance the governance of the voice channel in contact centers. Krisp, which processes over 80 billion voice minutes per month, aims to provide real-time security measures to safeguard all interactions and offer insights into call activities. This move comes as a response to the fact that a majority of contact center quality programs typically only analyze a small fraction (less than 2%) of calls.