In Athens, Greece, leading companies Omilia and Atento have formed a strategic alliance to provide enhanced conversational experiences on a large scale. Omilia, known as a top player in Self-Learning Agentic CX, has teamed up with Atento, a global provider of customer experience management and business transformation outsourcing services. The collaboration aims to bolster Atento's offerings with a focus on three key areas: AI Advance Insights, AI Agent Assist, and AI Agent. This partnership is set to revolutionize the customer experience sector with its innovative approach.