In San Diego, HappyCo recently published a report titled "Beyond the Bot: What Residents Truly Desire From AI in Maintenance," providing insights on AI interactions in maintenance for multifamily residents in North America. The independent research revealed that 82% of respondents favor initiating contact with a human in urgent maintenance situations. However, 67% expressed comfort in utilizing AI for general queries. This underscores the importance of balancing AI with human interaction to enhance the maintenance experience and potentially influence renewal intent.