Enhancing credibility through customer reviews is key for dealerships, with online reviews playing a crucial role in the car-buying process. They significantly influence customer decisions even before visiting a dealership. This was highlighted in Westlake, Texas, on July 31, 2025. Online reviews hold immense power in shaping consumer choices, emphasizing the need for dealerships to prioritize and manage them effectively. The impact of these reviews on customer behavior cannot be overstated, with numbers showing a clear correlation between positive reviews and increased foot traffic at dealerships. Thus, focusing on garnering positive customer feedback can significantly boost a dealership's reputation and ultimately drive sales.