Markets.News
Las Vegas-based company Tekvision unveiled its latest offerings at Customer Contact Week in Las Vegas. The Flow Suite, which includes FlowAX and FlowCX, aims to provide testing and assurance solutions for contact centers. FlowAX focuses on ensuring the effectiveness of various systems like conversational AI, voice and chat agents, and agent-assist systems. On the other hand, FlowCX automates the testing process for customer journeys that these systems facilitate. The products are designed to assist enterprises in evaluating the performance and functionality of their contact center systems.